Returns & Shipping

RETURNS:
Returns and exchanges accepted on non custom made items.

Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Please contact me if you have any problems with your order.

Cancellations are not accepted.

CONDITIONS OF RETURN:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

EXCEPTIONS:
CUSTOM MADE KOKESHI ORDERS CAN NOT BE RETURNED OR EXCHANGED.
You will receive a photo of the final Kokeshis for approval before thay are shipped.


SHIPPING:
Orders are shipped from the United Kingdom.

U.K: Orders will be sent via Royal Mail  2nd Class - so should take 1-3 days to arrive once shipped.

Kokeshi Dolls ship Royal Mail Tracked 48

Rest of World:
International Airmail Standard ( no tracking) - 15-28 working days.

Kokeshi Dolls ship Royal mail TRACKED International Airmail - 7-18 working days service

*Please allow for further delays during November and early December due to Royal Mail strike action.*